Privacy Policy
North Drone OY (hereinafter referred to as auteldronesbaltic.com or the retailer) privacy policy (hereinafter referred to as the policy) applies to all individuals (hereinafter referred to as the buyer or the consumer) who use the auteldronesbaltic.com online store or order products from auteldronesbaltic.com.
This policy explains how we collect, process, and protect personal data in accordance with the EU General Data Protection Regulation (GDPR) and Finnish data protection laws.
Data Controller
North Drone OY
Business ID: 3383353-7
Phone: +372 533 66 731
Email: info@autelfin.fi
Personal Data Processed
The retailer may process the following types of personal data:
– full name
– contact information (email address, phone number)
– billing and shipping addresses
– purchase history and payment details
– bank account number (for refunds)
– customer support communication
– data submitted through surveys, campaigns or promotions
– technical data such as IP address and browser information (for analytics and service functionality)
Purpose and Legal Basis for Processing
Personal data is processed for the following purposes:
– fulfilling purchase agreements and delivering products
– handling payments, refunds, and invoicing
– complying with legal obligations (e.g. accounting, consumer rights, taxes)
– providing customer support and resolving disputes
– sending promotional messages (with prior consent)
– improving the service and analyzing site usage
The legal basis for processing is the performance of a contract, compliance with legal obligations, or the customer’s consent (in case of marketing).
Disclosure of Data to Third Parties
Personal data is treated as confidential and only shared with trusted service providers or authorities when legally required. These include:
– Payment service providers (Wise)
– Logistics and delivery partners (e.g. Posti, Matkahuolto, DHL, DPD, UPS – for name, phone, and email required for delivery)
– Marketing and analytics platforms (e.g. Facebook, Google)
– Web hosting provider: Zone Media OÜ (EU-based)
Data is not transferred outside the EU/EEA unless the destination country ensures an adequate level of data protection approved by the European Commission.
Data Security and Customer Access
All personal data is securely stored and protected against unauthorized access. Customers can view and update their data via their account or by contacting customer support. Guest users may request information through the contact form or by email.
Data Retention
Personal data is retained only as long as necessary:
– Customer account data: until deleted by the user
– Purchase and billing data: retained for at least 6–10 years as required by Finnish law
– Support-related data: retained up to 2 years
– Marketing consent: stored until withdrawn by the user
Right to Withdraw Consent
If processing is based on consent (e.g. direct marketing), the customer has the right to withdraw their consent at any time via unsubscribe links or by contacting info@autelfin.fi.
Rights of the Data Subject
The customer has the right to:
– access their personal data
– correct or update inaccurate data
– request deletion of their data (unless legally required to retain it)
– object to or restrict certain processing
– request data portability
Requests will be responded to within 30 days. Submit requests by email to info@autelfin.fi
Direct Marketing
Email and phone may be used for direct marketing only with prior consent. Customers can opt out anytime via the link in marketing messages or by contacting support.
Dispute Resolution and Supervisory Authority
For questions or concerns related to data protection, contact our support at info@autelfin.fi. If the issue cannot be resolved, the consumer may contact the Finnish Data Protection Ombudsman (Tietosuojavaltuutettu):
Website: www.tietosuoja.fi
Email: tietosuoja@om.fi
This policy explains how we collect, process, and protect personal data in accordance with the EU General Data Protection Regulation (GDPR) and Finnish data protection laws.
Data Controller
North Drone OY
Business ID: 3383353-7
Phone: +372 533 66 731
Email: info@autelfin.fi
Personal Data Processed
The retailer may process the following types of personal data:
– full name
– contact information (email address, phone number)
– billing and shipping addresses
– purchase history and payment details
– bank account number (for refunds)
– customer support communication
– data submitted through surveys, campaigns or promotions
– technical data such as IP address and browser information (for analytics and service functionality)
Purpose and Legal Basis for Processing
Personal data is processed for the following purposes:
– fulfilling purchase agreements and delivering products
– handling payments, refunds, and invoicing
– complying with legal obligations (e.g. accounting, consumer rights, taxes)
– providing customer support and resolving disputes
– sending promotional messages (with prior consent)
– improving the service and analyzing site usage
The legal basis for processing is the performance of a contract, compliance with legal obligations, or the customer’s consent (in case of marketing).
Disclosure of Data to Third Parties
Personal data is treated as confidential and only shared with trusted service providers or authorities when legally required. These include:
– Payment service providers (Wise)
– Logistics and delivery partners (e.g. Posti, Matkahuolto, DHL, DPD, UPS – for name, phone, and email required for delivery)
– Marketing and analytics platforms (e.g. Facebook, Google)
– Web hosting provider: Zone Media OÜ (EU-based)
Data is not transferred outside the EU/EEA unless the destination country ensures an adequate level of data protection approved by the European Commission.
Data Security and Customer Access
All personal data is securely stored and protected against unauthorized access. Customers can view and update their data via their account or by contacting customer support. Guest users may request information through the contact form or by email.
Data Retention
Personal data is retained only as long as necessary:
– Customer account data: until deleted by the user
– Purchase and billing data: retained for at least 6–10 years as required by Finnish law
– Support-related data: retained up to 2 years
– Marketing consent: stored until withdrawn by the user
Right to Withdraw Consent
If processing is based on consent (e.g. direct marketing), the customer has the right to withdraw their consent at any time via unsubscribe links or by contacting info@autelfin.fi.
Rights of the Data Subject
The customer has the right to:
– access their personal data
– correct or update inaccurate data
– request deletion of their data (unless legally required to retain it)
– object to or restrict certain processing
– request data portability
Requests will be responded to within 30 days. Submit requests by email to info@autelfin.fi
Direct Marketing
Email and phone may be used for direct marketing only with prior consent. Customers can opt out anytime via the link in marketing messages or by contacting support.
Dispute Resolution and Supervisory Authority
For questions or concerns related to data protection, contact our support at info@autelfin.fi. If the issue cannot be resolved, the consumer may contact the Finnish Data Protection Ombudsman (Tietosuojavaltuutettu):
Website: www.tietosuoja.fi
Email: tietosuoja@om.fi