Purchase terms
These Terms and Conditions apply to all purchases made from the online store autelfin.fi, operated by North Drone OY (hereinafter referred to as “the seller” or “autelfin.fi”). By placing an order, the buyer agrees to these terms and conditions.
Company Information
North Drone OY
Business ID: 3383353-7
Phone: +372 533 66 731
Email: info@autelfin.fi
Registration
Registration is not mandatory to place an order. When registering, only information necessary to fulfill the order is requested. Personal data is treated confidentially and shared with third parties only if necessary for delivery or as required by law. The seller may send information about new products and offers to the customer, provided the customer has given consent. The customer has the right to request deletion of their data from the seller’s database at any time.
Ordering
Select the desired product and add it to your shopping cart. Fill in the required information and choose the preferred delivery method. Adding a product to the cart does not obligate you to purchase it. To complete your order, make sure all necessary fields are filled in. The terms of delivery apply to Finland.
The seller reserves the right to cancel a sales contract without liability in the following cases: the product is out of stock; the price or features of the product were incorrectly displayed due to a technical error; or the buyer does not meet the conditions set by the seller. In such cases, the buyer will be contacted and any prepaid amount will be refunded.
Product prices and availability may change without prior notice. If the buyer has placed an order before a price change, the price valid at the time of ordering will apply.
Orders are usually shipped the same day if payment is received before 15:00 (Finnish time) on business days. Orders placed on Saturday or Sunday will be shipped on the following Monday. Payments via online bank links are accepted immediately, and bank transfers are processed three times a day.
Order Confirmation and Payment
After confirming the order, the buyer is redirected to the selected online bank or payment method. Accepted payment methods include online banking (via trusted payment providers), debit and credit cards, and other options offered at checkout.
If any of the ordered products are not available, the customer will be notified via email as soon as possible. Promotional discounts and codes do not apply to shipping costs.
Prices
All prices in the autelfin.fi online store are in euros (€) and include 24% VAT, in accordance with Finnish tax law. The seller reserves the right to change prices. If the customer has placed an order before the price change, the price valid at the time of placing the order will be applied.
Right of Withdrawal and Returns
The customer has the right to withdraw from the purchase within 14 days of receiving the product. To use the right of withdrawal, the customer must inform the seller by email at info@autelfin.fi within the 14-day period. The returned product must be unused and in original condition and packaging. The customer is responsible for return shipping costs unless the product is defective or incorrect.
Refunds will be issued within 14 days of receiving the returned product or proof of return. Refunds will be made using the same payment method used in the original transaction.
Complaints and Liability
If the product is defective or does not comply with the contract, the customer has the right to file a complaint. The complaint must be submitted within two months of discovering the defect and no later than two years after receiving the product.
To file a complaint, the customer should email the following information to info@autelfin.fi: customer’s name and contact information, date of the complaint, description of the defect (with photos if possible), and invoice number (or a copy of the invoice).
Dispute Resolution
In case of disputes, the customer should first contact the seller to resolve the issue amicably. If no agreement can be reached, the customer may contact the Finnish Consumer Disputes Board (Kuluttajariitalautakunta, www.kuluttajariita.fi) and use the EU’s online dispute resolution platform at ec.europa.eu/odr.
Privacy Policy
All personal data provided through the autelfin.fi online store is handled in accordance with the EU General Data Protection Regulation (GDPR). The data is used only for order processing, customer service, and, with consent, marketing communications. The customer has the right to access, correct, or request deletion of their personal data at any time by contacting info@autelfin.fi.
Need Help?
For questions regarding your order, returns, or our terms, please contact us at info@autelfin.fi. “
Company Information
North Drone OY
Business ID: 3383353-7
Phone: +372 533 66 731
Email: info@autelfin.fi
Registration
Registration is not mandatory to place an order. When registering, only information necessary to fulfill the order is requested. Personal data is treated confidentially and shared with third parties only if necessary for delivery or as required by law. The seller may send information about new products and offers to the customer, provided the customer has given consent. The customer has the right to request deletion of their data from the seller’s database at any time.
Ordering
Select the desired product and add it to your shopping cart. Fill in the required information and choose the preferred delivery method. Adding a product to the cart does not obligate you to purchase it. To complete your order, make sure all necessary fields are filled in. The terms of delivery apply to Finland.
The seller reserves the right to cancel a sales contract without liability in the following cases: the product is out of stock; the price or features of the product were incorrectly displayed due to a technical error; or the buyer does not meet the conditions set by the seller. In such cases, the buyer will be contacted and any prepaid amount will be refunded.
Product prices and availability may change without prior notice. If the buyer has placed an order before a price change, the price valid at the time of ordering will apply.
Orders are usually shipped the same day if payment is received before 15:00 (Finnish time) on business days. Orders placed on Saturday or Sunday will be shipped on the following Monday. Payments via online bank links are accepted immediately, and bank transfers are processed three times a day.
Order Confirmation and Payment
After confirming the order, the buyer is redirected to the selected online bank or payment method. Accepted payment methods include online banking (via trusted payment providers), debit and credit cards, and other options offered at checkout.
If any of the ordered products are not available, the customer will be notified via email as soon as possible. Promotional discounts and codes do not apply to shipping costs.
Prices
All prices in the autelfin.fi online store are in euros (€) and include 24% VAT, in accordance with Finnish tax law. The seller reserves the right to change prices. If the customer has placed an order before the price change, the price valid at the time of placing the order will be applied.
Right of Withdrawal and Returns
The customer has the right to withdraw from the purchase within 14 days of receiving the product. To use the right of withdrawal, the customer must inform the seller by email at info@autelfin.fi within the 14-day period. The returned product must be unused and in original condition and packaging. The customer is responsible for return shipping costs unless the product is defective or incorrect.
Refunds will be issued within 14 days of receiving the returned product or proof of return. Refunds will be made using the same payment method used in the original transaction.
Complaints and Liability
If the product is defective or does not comply with the contract, the customer has the right to file a complaint. The complaint must be submitted within two months of discovering the defect and no later than two years after receiving the product.
To file a complaint, the customer should email the following information to info@autelfin.fi: customer’s name and contact information, date of the complaint, description of the defect (with photos if possible), and invoice number (or a copy of the invoice).
Dispute Resolution
In case of disputes, the customer should first contact the seller to resolve the issue amicably. If no agreement can be reached, the customer may contact the Finnish Consumer Disputes Board (Kuluttajariitalautakunta, www.kuluttajariita.fi) and use the EU’s online dispute resolution platform at ec.europa.eu/odr.
Privacy Policy
All personal data provided through the autelfin.fi online store is handled in accordance with the EU General Data Protection Regulation (GDPR). The data is used only for order processing, customer service, and, with consent, marketing communications. The customer has the right to access, correct, or request deletion of their personal data at any time by contacting info@autelfin.fi.
Need Help?
For questions regarding your order, returns, or our terms, please contact us at info@autelfin.fi. “